Outsourcing Contract Penalties: Do Vendors Respond to the Pain?

“It’s odd that you can get so anesthetized by your own pain or your own problem that you don’t quite fully share the hell of someone close to you.” — Lady Bird Johnson If a pound of carrots doesn’t drive outsourcing vendor performance, maybe a little pain will? Read on to learn how to structure service level credits to incent vendor performance. [Read More...]  Read More →

Outsourcing Contract Incentives: What is a Pound of Carrots Worth?

Do you wonder if contractual performance incentives work? These are the “bonuses” vendors get for exceeding service level agreement (SLA) performance targets or achieving certain milestones earlier than expected. We do, too. Take the poll survey, view the results, and read our nine suggestions on how to make the best use of contract incentives. [Read More...]  Read More →