Poll: How did you learn to be an effective vendor manager?

Vendor management is not a traditional discipline, like project management, software development, or operations management. Take a moment to share how you learned to be an effective vendor manager in this poll: Have incentives (bonuses for certain performance targets or milestones) in your vendor contracts improved vendor performance? Yes No My vendor contracts do not have incentives.  Loading ...  Read More →

Vendor Managers Can Satisfy Internal Stakeholders

Before outsourcing, internal operations teams usually spend significant effort appeasing senior management by explaining every reason why deviations from performance were outside their control. Marketing launched a new campaign. IT’s servers were slow. The telecommunication vendor’s T1 was hit by a backhoe. The competitor launched a misleading campaign. The weather shutdown deliveries in Chicago. Well, have you noticed the change in... [Read More...]