IT Outsourcing Metrics: A Good Example of Management Controls
Nick Krym of Pragmatic Outsourcing Provides a Great Example of IT Service Levels In the world of Service Level Agreements and IT outsourcing, contractual metrics are difficult to conjure because the work is intangible, with the exception of uptime, help desk/desk side services, and application development milestones. However, metrics are the dashboard by which effective vendor managers can effectively manage outsourcing vendors. Today, Nick Krym... [Read More...]
