Vendors or Partners?

Phil Fersht, AMR’s outsourcing guru, opened an interesting can of worms today with his blog entry, Is your outsourcing vendor really your partner? There’s a good conversation, with everyone agreeing that a good relationship is essential, but some divergence over the motives of clients and vendors (oops, guess what our opinion is?). The thread of comments is definitely worth a read – and be sure to contribute your opinion. var a2a_config... [Read More...]