Vendor Management Organizations Are a Bad Design
Does Your Vendor Management Organization's Design Serve the Enterprise? For some, vendor management organizations are a silver bullet that solve all problems. For others, vendor management organizations are the source of internal strife. Bottom line, for many organizations, they are a terrible solution. They hoard decision-making ability, distance ownership of execution and delivery from stakeholders, and focus on narrow contractual goals... [Read More...]
Vendor Management Job Descriptions
Job descriptions are difficult enough to write when roles are clearly defined. The ambiguity of vendor management organizations and the fuzzy lines that separate them from procurement, finance, project management, business analysis, and operations organizations make vendor management job descriptions many times more difficult to write. The importance of attracting and selecting the right talent to manage major outsourcing or service vendors is... [Read More...]
Transformational Metrics: Governing Outsourcing’s Lure
Note from the Author: Today’s article is part four in a series of articles discussing outsourcing metrics. We encourage your to read our other three articles: An Overview on Outsourcing Metrics, Operational Metrics, and Key Performance Indicators. Sustainable, successful outsourcing is all about leveraging other companies’ core competencies. Despite the labor arbitrage low cost country sourcing provides or the abundant availability... [Read More...]
Outsourcing Metrics: Key Performance Indicators
Good outsourcing contracts contain service level agreements, which define performance parameters of the services companies procure from their vendors. In previous popular articles, we addressed the general structure of Outsourcing Vendor Metrics and provided more detailed information on Operational Service Levels and Metrics. However, operations are data rich environments with a multitude of metrics that an experienced vendor manager could use to... [Read More...]
