IT Outsourcing Metrics: A Good Example of Management Controls

Posted by Anthony on November 30, 2009 · 2 Comments

Nick Krym of Pragmatic Outsourcing Provides a Great Example of IT Service Levels In the world of Service Level Agreements and IT outsourcing, contractual metrics are difficult to conjure because the work is intangible, with the exception of uptime, help desk/desk side services, and application development milestones. However, metrics are the dashboard by which effective vendor managers can effectively manage outsourcing vendors. Today, Nick Krym... [Read More...]

Filed under Featured, Metrics, Vendor Management Fundamentals · Tagged with contract service levels, IT outsourcing, offshore outsourcing, Outsourcing, Outsourcing Metrics, outsourcing service level agreements, outsourcing service levels, pragmatic outsourcing, Vendor Management

Offshore Outsourcing Vendors, Customers, and Advisors: They Should Know Better

Posted by Anthony on November 16, 2009 · 1 Comment

Offshore Outsourcing Contractual Conflicts Never Payoff. Today’s Dallas News included an interesting article on the State of Texas’ seven-year, $863M IT offshore outsourcing contract with IBM. What makes it interesting? The doom and gloom comments by the esteemed outsourcing advisors, Equaterra and Sierra Systems Group. “In the final analysis, the current relationship is not sustainable,” the advisors say. Then they suggest... [Read More...]

Filed under Contracting and Negotiating, Featured, Managing Vendors, Vendor Management Fundamentals · Tagged with IBM, IT outsourcing, offshore outsourcing, Outsourcing, Texas, Vendor Management