Dispute Resolution Follow-Up

Posted by Anthony on March 19, 2008 · Leave a Comment

Earlier we published When Roads are Rocky: Dispute Resolution in Outsourcing Relationships. After all, not all vendor-client relationships are blissful partnerships. Stephen Guth just released a great article on the same subject. Given his legal background, it’s a very good read. Read More →

Filed under General · Tagged with contract dispute, dispute resolution, Outsourcing, vendor, Vendor Management

When Roads Are Rocky: Dispute Resolution in Outsourcing Relationships

Posted by Anthony on March 13, 2008 · 1 Comment

The valley of despair in an outsourcing relationship is when vendor managers consult with their legal counsels. Disputes that go “contractual” (the vendor management version of “nuclear”) can irreparably damage a relationship. Your job as a vendor manager or vendor account manager is to ensure the client-vendor relationship never sours. However, what do you do when it does? Today, we take a deeper look at dispute resolution. ... [Read More...]

Filed under Managing Vendors, Vendor Management Fundamentals · Tagged with dispute resolution, Outsourcing, Outsourcing Governance, resolving disputes, Vendor Management