The Horse’s Forecast for Outsourcing in 2010
While there is no way Phil Fersht, the leading BPO analyst-turned-vendor, is correct about England winning the 2010 World Cup, there is a good chance many of his other thoughts could come true in 2010. Read his predictions for the outsourcing industry here. There are over a dozen comments on analysis, so the conversation is indeed interesting.
Right from the horse’s mouth, as one would say. 
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