http://360vendormanagement.com/2009/11/30/it-outsourcing-metrics-a-good-example-of-management-controls/ Best Practices in Outsourcing and Vendor Management Thu, 05 May 2011 13:47:00 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://360vendormanagement.com/2009/11/30/it-outsourcing-metrics-a-good-example-of-management-controls/comment-page-1/#comment-1171 IT Services Tue, 30 Mar 2010 10:06:40 +0000 http://360vendormanagement.com/?p=325#comment-1171 That's interesting that BPO vendor managers can use the same approach, as different transaction types require different service levels, but, by breaking the into clear categories, vendor performance of each transaction type can be evaluated. Nice blog. That’s interesting that BPO vendor managers can use the same approach, as different transaction types require different service levels, but, by breaking the into clear categories, vendor performance of each transaction type can be evaluated. Nice blog.

]]> http://360vendormanagement.com/2009/11/30/it-outsourcing-metrics-a-good-example-of-management-controls/comment-page-1/#comment-1134 Too Much of Good Thing « Pragmatic Outsourcing Wed, 09 Dec 2009 22:14:30 +0000 http://360vendormanagement.com/?p=325#comment-1134 [...] to my post I found a very interesting discussion of metrics on 360° Vendor Management. In his post Tony covered a few golden rules that are important to consider when introducing metrics in vendor [...] [...] to my post I found a very interesting discussion of metrics on 360° Vendor Management. In his post Tony covered a few golden rules that are important to consider when introducing metrics in vendor [...]

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