Attention Vendor Management Professionals: 360VM is Back!

After a long hiatus, the issues that previously silenced 360° Vendor Management have been resolved.  I’m excited to continue the development of the #1 resource available to vendor management professionals, in collaboration to a number of professionals.  In fact, thousands of monthly visitors have made 360° Vendor Management their top choice for information about outsourcing, global sourcing, contract negotiations, and vendor management.  I feel the reason for our success is simple: We provide actionable content that can be used in everyday vendor management processes.  That’s enough self engrandizement for the moment.  Here is a quick list of upcoming topics to wet your appetite:

• Organizing and Operating a Vendor Management Organization – A combination of sensational governance capabilities, excellent relationship development efforts, and rigorous day-to-day, week-to-week, month-to-month, and year-to-year activities is necessary to manage a complex mix of talented suppliers and keep pace with your firm’s strategic direction.
• Transformation Isn’t For Everyone – Change management isn’t difficult when you’re outsourcing your mess for less or creating efficiencies in business processes.  Change management is terribly difficult when you need to creatively and collaboratively enhance effectiveness.  We’ve addressed transformational metrics, but how do you go about handling it?
• Running a Successful Outsourcing RFP – Developing scope, evaluation criteria, and conducting site visits are only a part of the activities you must complete to select and negotiate an outstanding service provider.  We’ll address the specific RFP structures, Q&A sessions, communication rules, and how to facilitate vendor evaluation sessions.
• Satisfaction – Client satisfaction + vendor satisfaction + internal stakeholder satisfaction = success.  However, how correlated is SLA performance with satisfaction?  Or account profitability with satisfaction? We’ll present evidence that satisfaction is correlated more with achievement of “hot issues” which are, at times, not measured as SLAs.
• Writing Effective Service Levels – We’ve written extensively about service levels, but we’ll actually present examples of poor, good, and great SLAs, including template contractual service level schedules.

Of course, if there items of interest to our readership, leave a comment below or send us an email and we’ll see what we can do about addressing your topic soon.

Related posts:

1. A Cozy Stable for Outsourcing Vendor Management Professionals
2. Definition of Vendor Management