Comments on: Managing an Outsourcing Vendor’s Financial Instability http://360vendormanagement.com/2008/03/18/managing-an-outsourcing-vendors-financial-instability/ Best Practices in Outsourcing, Vendor Management, ROI, and Improved Performance Tue, 06 Jan 2009 07:33:10 +0000 http://wordpress.org/?v=2.7 hourly 1 By: tony http://360vendormanagement.com/2008/03/18/managing-an-outsourcing-vendors-financial-instability/comment-page-1/#comment-163 tony Wed, 19 Mar 2008 15:12:09 +0000 http://360vendormanagement.com/2008/03/18/managing-an-outsourcing-vendors-financial-instability/#comment-163 Thanks, Greg. As a call center execs once told me, "Stability is tablestakes [sic]." It's required. When a vendor's financial performance erodes, it threatens an entire operation. Given the abundant variety of vendors vying for work, why not shift work or hedge your concerns with a multi-vendor strategy? It's one less risk and the new vendor will have the financial ability to invest in your business. Thanks, Greg. As a call center execs once told me, “Stability is tablestakes [sic].” It’s required. When a vendor’s financial performance erodes, it threatens an entire operation. Given the abundant variety of vendors vying for work, why not shift work or hedge your concerns with a multi-vendor strategy? It’s one less risk and the new vendor will have the financial ability to invest in your business.

]]> By: CallCenterCafe.com http://360vendormanagement.com/2008/03/18/managing-an-outsourcing-vendors-financial-instability/comment-page-1/#comment-156 CallCenterCafe.com Wed, 19 Mar 2008 06:13:51 +0000 http://360vendormanagement.com/2008/03/18/managing-an-outsourcing-vendors-financial-instability/#comment-156 This is an excellent article. I've managed vendors for several years now and most of the time is spent focusing on day-today metric adherence but we spend little time concerned with the financial stability (or instability) for that matter. The impact can have a lasting affect on your ability to deliver quality customer service to your customers and ultimately might facilitate the loss of market share. Thanks for this informative and thought provoking article. Greg This is an excellent article.

I’ve managed vendors for several years now and most of the time is spent focusing on day-today metric adherence but we spend little time concerned with the financial stability (or instability) for that matter.

The impact can have a lasting affect on your ability to deliver quality customer service to your customers and ultimately might facilitate the loss of market share.

Thanks for this informative and thought provoking article.

Greg

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