Comments on: Outsourcing Metrics: Key Performance Indicators

By: Mee Honeymoons

Mee Honeymoons — Sun, 07 Feb 2010 20:49:20 +0000

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By: Attention Vendor Management Professionals: 360 Vendor Management is Back! | 360° Vendor Management

Mon, 23 Mar 2009 19:24:20 +0000

[...] Effective Service Levels – We’ve written extensively about service levels, but we’ll actually present examples of poor, good, and great SLAs, including template [...]

By: Outsourcing Contract Penalties: Do Vendors Respond to the Pain? | 360° Vendor Management

Wed, 04 Feb 2009 06:07:57 +0000

[...] services, outsourcing, and vendor management programs are governed by service level metrics and key performance indicators. When the vendor fails to meet established standards, they are financially penalized. This is a [...]

By: Outsourcing Contract Incentives: What is a Pound of Carrots Worth? | 360° Vendor Management

Thu, 29 Jan 2009 04:27:21 +0000

[...] clear language. Just as with any metric, KPI, or transformational goal (we’ve authored articles on all three areas), clearly define the [...]