Comments on: More on Outsourcing Vendor Metrics: Operational Metrics

By: Attention Vendor Management Professionals: 360 Vendor Management is Back! | 360° Vendor Management

Mon, 23 Mar 2009 19:44:31 +0000

[...] Effective Service Levels – We’ve written extensively about service levels, but we’ll actually present examples of poor, good, and great SLAs, including template [...]

By: Outsourcing Vendor Metrics | 360° Vendor Management

Outsourcing Vendor Metrics | 360° Vendor Management — Thu, 29 Jan 2009 04:40:35 +0000

[...] We’ve published a more detailed analysis on operational vendor metrics. Please be sure to read it for additional tips on structuring service level agreements and [...]

By: Vendor Managers Can Satisfy Internal Stakeholders | 360° Vendor Management

Vendor Managers Can Satisfy Internal Stakeholders | 360° Vendor Management — Thu, 29 Jan 2009 04:32:11 +0000

[...] to be fall prey to storytellers. Instead, actively create venues for stakeholder feedback using objective measures. On a quarterly basis or more frequently, ask your customer to rate their satisfaction. Track this. [...]

By: Outsourcing Contract Penalties: Do Vendors Respond to the Pain? | 360° Vendor Management

Thu, 29 Jan 2009 04:26:17 +0000

[...] services, outsourcing, and vendor management programs are governed by service level metrics and key performance indicators. When the vendor fails to meet established standards, they are [...]

By: Outsourcing Contract Incentives: What is a Pound of Carrots Worth? | 360° Vendor Management

Wed, 02 Apr 2008 04:49:39 +0000

[...] clear language. Just as with any metric, KPI, or transformational goal (we’ve authored articles on all three areas), clearly define [...]

By: employee leasing

employee leasing — Wed, 27 Feb 2008 00:51:23 +0000

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