Comments on: Paying Outsourcing Vendors http://360vendormanagement.com/2008/02/22/paying-outsourcing-vendors/ Best Practices in Outsourcing and Vendor Management Thu, 05 May 2011 13:47:00 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Raaj http://360vendormanagement.com/2008/02/22/paying-outsourcing-vendors/comment-page-1/#comment-326 Raaj Tue, 27 May 2008 15:38:02 +0000 http://360vendormanagement.com/2008/02/22/paying-outsourcing-vendors/#comment-326 Hello, This is what I was searching for and this article really helps, I wanted some more information about on outsourcing payment terms towards one of my client based in UK and US. I have a Contact Centre set up in India, my clients have agreed to outsource their work to us i.e. Voice Inbound Customer Services & Inbound Sales, however we are still in the initial phase of only discussions and nothing is on paper. Hence I would like to approach my client formally with revenue figures as to how they would profit by sending their work to me. I am setting up the Performance SLA in accordance with COPC – High Level Performance Achievement at client’s centre. 1.) I need help on which are the areas that I should be showing as cost effective area for my client on papers (FTE, Minimum Abandoned Rate, sales etc), 2.) How can I get an advance payment to start operations, should I ask for any precise amount in percentage or should the client decide or should I ask for an amount according to my need for salary payments for my agents and training purpose? 3.) How should the client be making payments when we meet their targets and in what intervals, your answers on mentioned topics would really help me Kind regards, Raaj General Suppliers India Hello,

This is what I was searching for and this article really helps, I wanted some more information about on outsourcing payment terms towards one of my client based in UK and US. I have a Contact Centre set up in India, my clients have agreed to outsource their work to us i.e. Voice Inbound Customer Services & Inbound Sales, however we are still in the initial phase of only discussions and nothing is on paper. Hence I would like to approach my client formally with revenue figures as to how they would profit by sending their work to me. I am setting up the Performance SLA in accordance with COPC – High Level Performance Achievement at client’s centre. 1.) I need help on which are the areas that I should be showing as cost effective area for my client on papers (FTE, Minimum Abandoned Rate, sales etc), 2.) How can I get an advance payment to start operations, should I ask for any precise amount in percentage or should the client decide or should I ask for an amount according to my need for salary payments for my agents and training purpose? 3.) How should the client be making payments when we meet their targets and in what intervals, your answers on mentioned topics would really help me

Kind regards,
Raaj
General Suppliers India

]]> By: System Development http://360vendormanagement.com/2008/02/22/paying-outsourcing-vendors/comment-page-1/#comment-310 System Development Thu, 01 May 2008 01:17:58 +0000 http://360vendormanagement.com/2008/02/22/paying-outsourcing-vendors/#comment-310 Good day! It is very important that if someone would render a service then it should be paid. Like paying the outsourcing vendor, it must have a systematic way on how to deal with their payment because the right of knowing the terms and conditions is a significant factor for the vendor. Your post is a good one. It help us know something we don't know yet. Keep it up! Good day! It is very important that if someone would render a service then it should be paid. Like paying the outsourcing vendor, it must have a systematic way on how to deal with their payment because the right of knowing the terms and conditions is a significant factor for the vendor. Your post is a good one. It help us know something we don’t know yet. Keep it up!

]]> By: Sanjay Roy http://360vendormanagement.com/2008/02/22/paying-outsourcing-vendors/comment-page-1/#comment-92 Sanjay Roy Sun, 24 Feb 2008 18:10:21 +0000 http://360vendormanagement.com/2008/02/22/paying-outsourcing-vendors/#comment-92 I would like to thanks the author for a definitive guide to Invoicing blues... I am surely new to the Vendor management domain and would welcome more thoughts from seasoned professional on more such articles that explains more on the invoicing best practices and to catch the tricks used by Vendors. i would definitely interested to know more about the Invoicing practices in the outsourcing space specifically with referece to Indian IT Service company and what problems customers face while evaluating the correctness of a Invoice... Hope to see more such article in the future... I would also like to see more articles on How Vendor manager can add value in the development process at the Vendor ends and also how it can bring more ROI for the company. Regards, Sanjay Roy IT Engagement Manager I would like to thanks the author for a definitive guide to Invoicing blues…

I am surely new to the Vendor management domain and would welcome more thoughts from seasoned professional on more such articles that explains more on the invoicing best practices and to catch the tricks used by Vendors. i would definitely interested to know more about the Invoicing practices in the outsourcing space specifically with referece to Indian IT Service company and what problems customers face while evaluating the correctness of a Invoice…

Hope to see more such article in the future…

I would also like to see more articles on How Vendor manager can add value in the development process at the Vendor ends and also how it can bring more ROI for the company.

Regards,
Sanjay Roy
IT Engagement Manager

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