http://360vendormanagement.com/2008/01/16/onsite-vendor-management-in-a-global-outsourcing-environment/ Best Practices in Outsourcing, Vendor Management, ROI, and Improved Performance Thu, 04 Dec 2008 19:04:53 +0000 http://wordpress.org/?v=2.6.3 http://360vendormanagement.com/2008/01/16/onsite-vendor-management-in-a-global-outsourcing-environment/#comment-105 Ronnie Mon, 03 Mar 2008 11:27:06 +0000 http://360vendormanagement.com/2008/01/16/onsite-vendor-management-in-a-global-outsourcing-environment/#comment-105 While rotating staff offshore sounds great in practice, getting staff to make such a move can be difficult, along with the challenge of finding suitable candidates to develop into Vendor Managers in many of the offshore markets makes getting the right people in the right place the most challenging part of a VMO. Having a strong management performance system, such as COPC's VMO standard when working with call centers, is a great way to develop and deploy a consistent system across multiple geographies and allows for cross functional development of staff who can use the system as a framework to manage across team, programs, and geograhies. Once the system is in place, getting the right people to take on the roles across the geographies becomes your next challenge and yes using locals does work...over time, though my experience has been a minimum of 18 - 24 months to develop the talent in the system before seeing a return on the investment While rotating staff offshore sounds great in practice, getting staff to make such a move can be difficult, along with the challenge of finding suitable candidates to develop into Vendor Managers in many of the offshore markets makes getting the right people in the right place the most challenging part of a VMO. Having a strong management performance system, such as COPC’s VMO standard when working with call centers, is a great way to develop and deploy a consistent system across multiple geographies and allows for cross functional development of staff who can use the system as a framework to manage across team, programs, and geograhies. Once the system is in place, getting the right people to take on the roles across the geographies becomes your next challenge and yes using locals does work…over time, though my experience has been a minimum of 18 - 24 months to develop the talent in the system before seeing a return on the investment

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