Comments on: Outsourcing Vendor Metrics

By: Attention Vendor Management Professionals: 360 Vendor Management is Back! | 360° Vendor Management

Mon, 23 Mar 2009 19:24:37 +0000

[...] Effective Service Levels – We’ve written extensively about service levels, but we’ll actually present examples of poor, good, and great SLAs, [...]

By: Outsourcing Metrics: Key Performance Indicators | 360° Vendor Management

Outsourcing Metrics: Key Performance Indicators | 360° Vendor Management — Thu, 29 Jan 2009 04:38:46 +0000

[...] procure from their vendors. In previous popular articles, we addressed the general structure of Outsourcing Vendor Metrics and provided more detailed information on Operational Service Levels and Metrics. However, [...]

By: Transformational Metrics: Governing Outsourcing's Lure | 360° Vendor Management

Thu, 29 Jan 2009 04:38:11 +0000

[...] of articles discussing outsourcing metrics. We encourage your to read our other three articles: An Overview on Outsourcing Metrics, Operational Metrics, and Key Performance [...]

By: Vendor Management: Quarterly Review Methodology | 360° Vendor Management

Vendor Management: Quarterly Review Methodology | 360° Vendor Management — Wed, 23 Jan 2008 10:44:09 +0000

[...] a formal review of prior performance and improvement opportunities. As such, planning is essential. Service level performance metrics must be collected, distributed, and reviewed in advance of the meeting by all participants. In [...]