http://360vendormanagement.com/2007/11/21/forecasting-why-do-outsourcing-relationships-forget/ Best Practices in Outsourcing and Vendor Management Thu, 13 May 2010 16:01:31 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://360vendormanagement.com/2007/11/21/forecasting-why-do-outsourcing-relationships-forget/comment-page-1/#comment-371 In the Absence of Outsoucing Governance or Vendor Management | 360° Vendor Management Thu, 29 Jan 2009 04:29:46 +0000 http://360vendormanagement.com/2007/11/21/forecasting-why-do-outsourcing-relationships-forget/#comment-371 [...] 60 days of the year for XYZ.  The customer service vendor management team made a significant forecasting error and found themselves delivering a 3% service level over several weeks.  Yes, that meant that [...] [...] 60 days of the year for XYZ.  The customer service vendor management team made a significant forecasting error and found themselves delivering a 3% service level over several weeks.  Yes, that meant that [...]

]]> http://360vendormanagement.com/2007/11/21/forecasting-why-do-outsourcing-relationships-forget/comment-page-1/#comment-124 Vendor Management: Quarterly Review Methodology | 360° Vendor Management Wed, 12 Mar 2008 13:30:29 +0000 http://360vendormanagement.com/2007/11/21/forecasting-why-do-outsourcing-relationships-forget/#comment-124 [...] program will have between four and seven service level agreements and each should have three data points (remember: quarterly service level agreements are not effective). In addition, a variety... accuracy, scheduling accuracy and adherence, and training progress. If any service level is not [...] [...] program will have between four and seven service level agreements and each should have three data points (remember: quarterly service level agreements are not effective). In addition, a variety… accuracy, scheduling accuracy and adherence, and training progress. If any service level is not [...]

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