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Attention Vendor Management Professionals: 360VM is Back! Attention Vendor Management Professionals: 360VM is Back!

After a long hiatus, the issues that previously silenced 360° Vendor Management have been resolved.  I’m excited to continue the development of the #1 resource available to vendor management professionals, in collaboration to a number of professionals.  In fact, thousands of monthly visitors have made 360° Vendor Management their top choice for information about outsourcing, global sourcing, contract negotiations, and vendor management.... 

Outsourcing Contract Penalties: Do Vendors Respond to the Pain? Outsourcing Contract Penalties: Do Vendors Respond to the Pain?

“It’s odd that you can get so anesthetized by your own pain or your own problem that you don’t quite fully share the hell of someone close to you.” — Lady Bird Johnson If a pound of carrots doesn’t drive outsourcing vendor performance, maybe a little pain will? Read on to learn how to structure service level credits to incent vendor performance.  Read More →

Outsourcing Contract Incentives: What is a Pound of Carrots Worth? Outsourcing Contract Incentives: What is a Pound of Carrots Worth?

Do you wonder if contractual performance incentives work? These are the “bonuses” vendors get for exceeding service level agreement (SLA) performance targets or achieving certain milestones earlier than expected. We do, too. Take the poll survey, view the results, and read our nine suggestions on how to make the best use of contract incentives.  Read More →

What Will You Do When India’s Tax Incentives Vanish? What Will You Do When India’s Tax Incentives Vanish?

One year from today, March 31, 2009, the Software Technology Parks of India tax scheme will sunset. When this happens, Indian companies will find their taxes increased from 10% to 20%. Depending on your specific contract terms addressing taxes, material changes, or other sections (talk with your legal team), vendor managers may be confronted with higher rates. What can you do to manage this? First, some background information. STPI was created... 

Pro-Globalism View of Outsourcing and Outsourcing Critics Pro-Globalism View of Outsourcing and Outsourcing Critics

“It is not from the benevolence of the butcher, the brewer or the baker, that we expect our dinner, but from their regard to their own self interest. We address ourselves, not to their humanity but to their self-love, and never talk to them of our own necessities but of their advantages.” — Adam Smith, The Wealth of Nations, 1776 We find ourselves in uncertain times caused by globalism and the talk of self-preservation.  Where...